Having trouble? Find quick, clear solutions for common issues—like connection errors, offline messages, or LED warnings, so you can get your in.touch 3 and Gecko App working again.

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About in.touch 2 and app compatibility

What’s the difference between the CO module and the EN module?

How to tell the difference between an in.touch 2 EN and an in.touch 3 EN

Pair the CO (Spa) and EN (Home) modules

How to factory reset the in.touch 3 EN (Home) module

“Internal Server Error” or “Provisioning could not be completed” during setup

Spa not appearing in the Gecko App after setup

LED status reference guide – EN (Home) module

LED status reference guide - CO (Spa) module

LED status reference guide for Gecko waterlab

How to change the RF channel of your in.touch 3

Weak or Bad RF connection between in.touch 3 modules

My spa is not sending samples

Contact our Support team

Connection issue with eero Wi-Fi systems

After a factory reset: in.touch 3 Home won’t connect to the app

I've accidentally deleted my spa from the app

I purchased a used spa or a used in.touch 3 unit

My spa is connected but not communicating with the app

“This monitor is currently owned by another account” error

Connection issue with mesh Wi-Fi systems

Smart Spa routine is temporarily unavailable

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Learn what the in.touch 3 module and the Gecko App can do for your spa. Check compatibility, requirements, and key features so you know exactly what to expect before you make a purchase.

Before you buy

What is in.touch 3

Requirements for in.touch 3 & Gecko App

Compare: in.touch 3 vs in.touch 3+

Technical specifications for in.touch 3

Difference between in.touch 2 and in.touch 3

Where to buy the in.touch 3

Is my spa compatible with the in.touch 3?

What is the Gecko App?

Set up your in.touch 3 and connect it to your spa and Wi-Fi network. Follow simple step-by-step guides to install the module, pair it with the Gecko App, and start controlling your spa remotely.

Get started

Download the Gecko App

Install the in.touch 3 CO (Spa) module

Install the in.touch 3 EN (Home) module

Set up your spa in the Gecko App

Gecko waterlab installation

Step-by-step guidance for every screen in the Gecko App setup process.
Follow these short articles to understand what each page means and what to do next.

In-App Setup

Tell us about your spa

Enter your specifications

Locate the in.touch EN (Home) QR code

Available Spas

Enter the pairing key

Session Grace Period explained

Discover all the ways the Gecko App helps you enjoy your spa. Learn how to adjust temperature, lighting, and pumps, manage energy-saving settings, and personalize your experience from anywhere.

Explore the app

Everything you need to know about the Gecko Premium plan, its features, and how to manage your subscription.

Discover Gecko Premium

What is Gecko Premium

How to subscribe to Gecko Premium

How to manage your Gecko Premium subscription

How to verify your Gecko Premium subscription

How to cancel your Gecko Premium subscription

How to update your billing information or payment method

Can I use the app without a subscription?

Discover how the Gecko App helps you save energy effortlessly. Learn about your Energy IQ Score, how to optimize your Smart Spa Routine, and how built-in tools automatically adjust your spa’s energy use to keep it efficient, smart, and always ready when you are.

Energy

What is the Energy IQ Score?

Smart Spa Routine explained

How to create a Smart Spa Routine

How to edit or delete a Smart Spa Routine

How to Improve Your Energy IQ Score

Why does my spa start heating before my scheduled routine?

Energy Feature vs. Watercare Mode

Why don’t I see my Watercare mode anymore in the app?

Energy savings explained

Why don’t I see my energy savings yet?

How to enter your electricity cost and change currency

Smart Spa Routine on the homepage

Keep your spa water balanced and crystal clear with Gecko waterlab. This product helps you monitor and manage your spa’s water quality directly from the app, so you always know when it’s time to adjust, sanitize, or refresh your water.

Gecko Waterlab

Why Does Gecko waterlab need Water Reports / Test Strips


Probe acclimation for Gecko waterlab

How to add or replace a Gecko Waterlab probe

How to reboot your Gecko Waterlab from the app

Where to find your Gecko Waterlab firmware version and serial number

Keep your spa water balanced, clean, and ready to enjoy. The Water maintenance section helps you understand your readings, manage sanitization, and stay on top of routine care, whether through automatic monitoring or manual water reports.

Water Maintenance

How to test your water

Understand your water dashboard

Using the History page

How to add or edit a chemical

What is the Chemicals section

How to change your sanitizer method

How to record a refill

Test strip scan could not be completed

How to use the Test Strip Scanner

Supported test strips for the Test Strip Scanner

Why a water reading still appears out of range after completing an action

Control your spa from anywhere with the Remote control feature. Turn on pumps, adjust temperature, and manage lighting or accessories right from the Gecko app, whether you’re at home or away, your perfect spa experience is always just a tap away.

Remote Control

How to change your Watercare mode

Understanding Watercare modes

How to edit filtration schedules

How to start a pump or waterfall

How to edit economy schedules

How to adjust the water temperature

How to change temperature unit

Pump or Waterfall Status Indicators

Home Assistant integration

Alexa integration

How to create an account

How to delete a spa

How to change volume and dosing units

How to change the app language

Supported languages

How to delete my account

How to switch or view another spa

How to add a spa

How to edit the name of your spa

How to edit the volume of your spa

How to change your spa type

How to change the address or location of your spa

How to reboot your in.touch 3 EN (Home) or CO (Spa) module from the app

Where to find your in.touch 3 firmware version and serial number

Where to view the RF signal strength of your in.touch 3

What the wave colors mean

What the cloud icon means on your dashboard

What are Actions on the dashboard

Total Hardness

Total Alkalinity

Cyanuric Acid

Bromine

Free Chlorine

Total Chlorine

Total Dissolved Solids

Salt

Phosphates

Temperature

Volume

Caring for your spa water is easier than it looks. Follow these simple guides to test, balance, and maintain your water with confidence from day one.